Highfield Level 2 Certificate in Customer Service(RQF)

This qualification is designed to support learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.

The qualification provides learners with the knowledge and understanding in customer service

for learners who deal, or intend to deal, with customers on a daily basis as part of their job role. The qualification is applicable to a variety of work environments and covers topics such as delivery of effective customer service and supporting the customer service environment.

How long will it take me to achieve this qualification?

The total qualification time for this qualification is 130 and of this 115 are recommended as guided learning hours.

How is the qualification assessed?

Learners must complete a portfolio of evidence which will be assessed and quality assured by the centre and externally assured by Highfield Qualifications.

What next?

On successful completion of this qualification, learners may wish to continue their development by undertaking one of the following qualifications:

  • Highfield Level 2 Diploma in Customer Service
  • Highfield Level 2 Diploma for Customer Service Practitioners
  • Highfield Level 3 Diploma in Customer Service
  • Customer Service Practitioner Apprenticeship

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